PNC Auto Loan Customer Service Hours

If you have an auto loan with PNC and need assistance, knowing their customer service hours can help you get the support you need. PNC offers several ways to contact their customer service team, including phone support, online chat, and in-person visits to their branches. Here’s a detailed overview of their customer service hours and how you can reach them.

Phone Support Hours: PNC’s auto loan customer service is available via phone from 7 AM to 10 PM Eastern Time (ET), Monday through Friday, and 8 AM to 5 PM ET on Saturdays. They are closed on Sundays. This schedule ensures that you can reach out during extended hours throughout the workweek and on Saturdays if needed. For general inquiries or specific loan-related questions, calling during these hours will connect you with a representative who can assist you.

Online Chat and Email Support: If you prefer to communicate online, PNC offers chat support on their website during similar hours as phone support: 7 AM to 10 PM ET, Monday through Friday, and 8 AM to 5 PM ET on Saturdays. Email support is available 24/7, though responses might not be immediate. For urgent matters, it’s best to use phone or live chat support.

In-Person Visits: For those who prefer face-to-face interactions, visiting a PNC branch during regular business hours is an option. Most PNC branches are open from 9 AM to 5 PM ET, Monday through Friday. Some branches may have extended hours or be open on Saturdays, but this varies by location. It’s advisable to check with your local branch for their specific hours of operation.

Holiday Hours: PNC’s customer service hours may be affected by holidays. On federal holidays, phone support is generally unavailable, and branch locations are usually closed. If you need assistance during a holiday, using online chat or email might be the best option. Always check PNC’s official website or contact them directly to confirm holiday hours and availability.

Contact Information: To reach PNC auto loan customer service, use the following contact methods:

• Phone: Call 1-800-822-5626 for auto loan inquiries.
• Online Chat: Visit the PNC website and use the chat feature during available hours.
• Email: Use the secure messaging system on the PNC website for non-urgent inquiries.
• In-Person: Visit any PNC branch during their operating hours.

Additional Tips:

1. Prepare Your Information: Before contacting customer service, have your loan account number and any relevant information ready to expedite the process.
2. Check for Updates: Sometimes, PNC may have changes to their hours or special circumstances affecting service availability. Check their website or contact them for the most current information.

By knowing these hours and contact methods, you can ensure you get timely and effective assistance for your PNC auto loan needs. Whether you need help with payment processing, account management, or other inquiries, PNC’s customer service is designed to support you efficiently.