Apology for Delay: Your Order Update

I hope this message finds you well. I am reaching out to apologize for the delay in the delivery of your recent order, [Order Number]. We understand how important it is to receive your items on time and deeply regret any inconvenience this delay may have caused.

Our team has been working diligently to resolve the issue that led to this delay. Unfortunately, due to [specific reason for delay, e.g., unexpected supply chain disruptions], we have experienced some setbacks. Please rest assured that we are doing everything possible to expedite the process and ensure that your order reaches you as soon as possible.

We have updated the estimated delivery date to [New Estimated Delivery Date]. To make up for this inconvenience, we would like to offer you [a discount/a gift card/free shipping on your next order]. We hope this gesture helps to express our sincere apologies and appreciation for your patience.

If you have any further questions or need additional assistance, please feel free to contact our customer service team at [Customer Service Contact Information]. We are here to help and ensure your satisfaction.

Thank you for your understanding and continued support.

Best regards, [Your Full Name] [Your Position] [Your Company]