How to Contact Dhani Loan

Dhani Loans is a service provided by Dhani, a financial and healthcare platform in India. Dhani offers personal loans with flexible repayment options, competitive interest rates, and quick disbursal. If you need to contact Dhani for loan-related inquiries, there are several ways to do so. Below is a comprehensive guide on how to contact Dhani Loan for various needs.

1. Customer Care Helpline

One of the most direct ways to reach Dhani Loan services is through their customer care helpline. You can call the toll-free number 0124-6165722 for any loan-related queries, including application status, repayment options, or general information.

Steps to Follow:

1. Dial the toll-free number 0124-6165722.
2. Follow the IVR instructions.
3. Choose the appropriate option for loan-related inquiries.
4. Speak with a customer care executive for personalized assistance.

2. Dhani App

The Dhani app is another convenient way to manage your loan account, apply for a new loan, or get in touch with customer support.

How to Use the Dhani App:

1. Download the Dhani app from the Google Play Store or Apple App Store.
2. Log in using your registered mobile number.
3. Navigate to the 'Loans' section.
4. Use the chat option or the customer care feature to get assistance.

The app also provides an option to raise a service request, which allows you to get a callback from a customer care executive at your convenience.

3. Email Support

For non-urgent queries or detailed issues that require documentation, emailing Dhani might be the best option.

Email Address:
Send your inquiries to [email protected].
What to Include in Your Email:

1. Your loan account number.
2. Registered mobile number.
3. Details of your query or issue.
4. Attach any relevant documents, such as loan agreements or bank statements.

Typically, you can expect a response within 24-48 hours, depending on the complexity of your issue.

4. Social Media

Dhani is active on social media platforms like Twitter, Facebook, and Instagram. Reaching out via these platforms can be effective, especially for quick responses or public complaints.

Twitter: @Dhani
Facebook: Facebook.com/DhaniApp
Instagram: Instagram.com/DhaniApp

You can send a direct message or tag them in a post to get their attention. Make sure to include your loan account number and a brief description of your issue.

5. Physical Branches

Dhani also operates physical branches across India. Visiting a branch can provide face-to-face interaction, which can be beneficial for resolving complex issues or signing documents.

How to Find a Dhani Branch:

1. Visit the Dhani website.
2. Use the branch locator tool to find the nearest branch.
3. Visit the branch during working hours (usually 9:00 AM to 6:00 PM, Monday to Saturday).

When visiting a branch, make sure to carry your ID proof, loan documents, and any other relevant paperwork.

6. Contact via SMS

For those who prefer not to use apps or make calls, Dhani provides an SMS service for basic inquiries.

SMS Format:
Send "Dhani " to 56767.

You will receive a response with the requested information or further instructions within a few minutes.

7. Online Chat Support

Dhani also offers online chat support on their official website. This can be useful for real-time assistance without the need for a phone call.

How to Access Online Chat:

1. Visit the Dhani website.
2. Click on the 'Chat with Us' option at the bottom of the page.
3. Enter your loan account details to start chatting with a customer care executive.

8. FAQs and Help Center

If your query is general, you might find an answer in Dhani's FAQ section or Help Center. These resources cover a wide range of topics, from loan application processes to repayment queries.

How to Access FAQs:

1. Go to the Dhani website.
2. Navigate to the 'Help' or 'FAQ' section.
3. Browse through the topics to find the information you need.

Conclusion

Dhani Loans offers multiple channels for customer support, ensuring that you can easily access help whenever you need it. Whether you prefer calling, emailing, or using the Dhani app, there’s a method that suits every need. By following the steps outlined above, you can effectively communicate with Dhani Loan services and resolve any issues related to your loan account.