How to Change Mobile Number in Axis Bank Loan Account

Changing your mobile number in an Axis Bank loan account is a critical step to ensure you receive timely notifications related to your loan, including EMI payments, important updates, and transaction alerts. In today's digital age, ensuring that your contact details are up to date is crucial for maintaining seamless communication with the bank. Here is a detailed, step-by-step guide on how to update your mobile number in Axis Bank for your loan account.

1. Why Should You Update Your Mobile Number?
It's important to keep your mobile number up to date for the following reasons:

• Transaction Alerts: You receive real-time notifications of EMI payments, overdue notices, and other loan-related alerts.
• OTP Verifications: For any loan account changes or payments, a one-time password (OTP) is sent to your registered number. Without an updated mobile number, you may not be able to authorize transactions.
• Bank Communication: Important updates from the bank, including changes to interest rates, offers, and due dates, are sent to the registered mobile number.

2. Methods to Change Mobile Number
Axis Bank offers several ways to change your mobile number linked to a loan account. Below are the available options:

a. Online through Internet Banking
Axis Bank provides a straightforward online process via its internet banking platform:

• Step 1: Log in to the Axis Bank Internet Banking portal using your credentials.
• Step 2: Once logged in, go to the "My Profile" or "Account Settings" section.
• Step 3: Find the "Update Mobile Number" option under "Personal Details."
• Step 4: Enter your new mobile number and confirm it.
• Step 5: You will receive an OTP on your old registered number to verify the change.
• Step 6: Enter the OTP to complete the update.

b. Via Mobile Banking App
Axis Bank's mobile banking app offers a user-friendly interface to make changes to your account information, including mobile number updates.

• Step 1: Download and open the Axis Mobile Banking app.
• Step 2: Log in with your username and password or through biometric authentication.
• Step 3: Go to the "Settings" or "Profile" section.
• Step 4: Select "Update Mobile Number."
• Step 5: Enter your new mobile number and verify it by entering the OTP sent to your old number.

c. Visiting the Nearest Axis Bank Branch
If you're not comfortable with online methods, you can visit any Axis Bank branch to update your mobile number. The steps are simple:

• Step 1: Visit the nearest Axis Bank branch with a valid ID proof.
• Step 2: Request a "Mobile Number Update Form" from the bank representative.
• Step 3: Fill out the form with your loan account details and the new mobile number.
• Step 4: Submit the form along with your ID proof (such as Aadhaar, PAN, or passport) to complete the process.
• Step 5: You will receive a confirmation SMS on your new mobile number once the change is processed, usually within 24-48 hours.

d. Through Axis Bank Customer Care
Axis Bank offers an option to update your mobile number through its customer care service:

• Step 1: Call the Axis Bank customer care helpline.
• Step 2: Provide your loan account details and request for a mobile number update.
• Step 3: After authentication (you may need to answer security questions), the executive will initiate the mobile number update process.
• Step 4: You will receive a confirmation SMS once the update is successful.

3. Important Things to Remember
When updating your mobile number, keep in mind the following:

• Consistent Use: Ensure that the new mobile number you register is actively in use, as the bank will rely on this number for OTPs and other loan-related communications.
• Processing Time: In most cases, the mobile number update is processed within 24-48 hours. However, if you're changing it through a branch, it may take a bit longer.
• Documentation: When visiting the branch or using customer care services, keep your ID proof and loan account details handy to ensure a smooth process.

4. Consequences of Not Updating Your Mobile Number
Failing to update your mobile number can have significant consequences:

• Missed EMI Payments: Without transaction alerts, you may miss important EMI payments, leading to penalties or increased interest rates.
• Loan Default: Missing multiple payments could lead to loan default, which could negatively affect your credit score and relationship with the bank.
• Missed Notifications: Important updates like changes in loan terms, interest rates, or offers could go unnoticed if your mobile number isn't updated.

5. Digital Services to Support the Process
Axis Bank offers a variety of digital services to simplify banking processes. Axis Mobile Banking and Internet Banking are two of the most popular methods for updating your personal information. These platforms are designed with user-friendly interfaces and advanced security features, such as two-factor authentication (2FA) and biometric logins, to keep your loan account secure.

Additionally, Axis Bank provides 24/7 customer care support and an interactive voice response (IVR) system, where customers can request services like updating mobile numbers without speaking to an agent. Digital banking has made it easier than ever to manage loan accounts, from updating personal details to paying EMIs.

6. FAQs Related to Changing Mobile Number in Loan Accounts
Q: Can I change my mobile number online if my loan is closed?
A: Once the loan account is closed, you may still change your mobile number through internet banking or by visiting the branch. However, for active accounts, the process is faster through the mobile app or online.

Q: Will I receive a notification when the number is updated?
A: Yes, you will receive an SMS confirmation on your newly registered mobile number once the update is successful.

Q: How can I check if my mobile number has been updated successfully?
A: Log in to Axis Bank's mobile or internet banking platform and check the "Personal Information" section. Your updated mobile number should be reflected there.

Q: Can I change my mobile number if I am traveling abroad?
A: Yes, the mobile number can be changed through internet banking or the mobile app from anywhere in the world, as long as you have access to the internet.

In conclusion, keeping your mobile number updated in your Axis Bank loan account is essential for maintaining smooth communication with the bank and staying on top of your loan payments and notifications. Whether you choose to do it online, via mobile banking, or in person, the process is designed to be efficient and user-friendly. Ensure you complete this crucial task to avoid any interruptions in your loan-related communications.