Associate Loan Servicing Representative at Wells Fargo: Job Description

Job Title: Associate Loan Servicing Representative
Company: Wells Fargo
Location: [Location]
Job Summary:
The Associate Loan Servicing Representative at Wells Fargo is responsible for managing and servicing loan accounts. This role involves ensuring compliance with company policies and procedures, resolving customer issues, and maintaining accurate records. The representative will handle a range of tasks, including processing payments, managing account adjustments, and providing exceptional customer service.

Key Responsibilities:

1. Account Management: Monitor and manage loan accounts to ensure accuracy and compliance with company policies.
2. Payment Processing: Process loan payments, adjustments, and other transactions in a timely and accurate manner.
3. Customer Service: Provide exceptional service to customers by addressing their inquiries, resolving issues, and providing guidance on loan-related matters.
4. Documentation: Maintain and update accurate records of loan accounts, transactions, and customer interactions.
5. Compliance: Ensure adherence to regulatory requirements and company policies related to loan servicing.
6. Issue Resolution: Identify and resolve any discrepancies or issues related to loan accounts, including handling disputes and providing solutions.
7. Reporting: Generate and review reports related to loan servicing activities to ensure accuracy and identify areas for improvement.
8. Collaboration: Work closely with other team members and departments to ensure efficient loan servicing and address any cross-functional issues.

Qualifications:

• Education: High school diploma or equivalent; some college education preferred.
• Experience: Previous experience in loan servicing, customer service, or a related field is desirable.
• Skills:
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office Suite and loan servicing software.
  • Understanding of loan servicing regulations and compliance requirements.

Work Environment:
The role is typically performed in an office setting. The Associate Loan Servicing Representative may need to work extended hours during peak times or to meet deadlines.

Career Path:
This position provides opportunities for career growth within Wells Fargo. Successful performance in this role can lead to advancement to senior loan servicing positions or other roles within the company.

Compensation and Benefits:
Wells Fargo offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

How to Apply:
Interested candidates should submit their resume and cover letter through the Wells Fargo careers website or directly to the hiring manager.